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The agent question: insights from students, universities and agents

Publication type
The Observatory on Borderless Higher Education . (2014) The agent question: insights from students, universities and agents . The agent question: insights from students, universities and agents, ( ). pp. 1-45.

Abstract

This report brings together data from different constituents to the education agent question: data on the characteristics and views of agents, and the use and evaluation of agents by prospective students and education institutions, primarily universities and colleges. The aim is to make the agent debate less rhetorical and more evidence-based. The conclusion is that the presence of agents is a logical response to the dramatic rise in demand for higher education around the world, and for cross-border higher education in particular. A large majority of students and institutions that use agents are broadly satisfied with the service, indeed, overall student satisfaction with agents is similar to that of their satisfaction with institutions.
Publication type:
Report
Theme(s) and sub-theme(s):
Economic and social context of higher education > Transnational education
Authors:
The Observatory on Borderless Higher Education
Publication title:
The agent question: insights from students, universities and agents
Official URL:
Reference number:
HEER000501
Summary deposited on:
3 Sep 2014
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