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Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context

Publication type
Douglas, J, Douglas, A, McClelland, R and Davies, J. (2014) Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context . Studies in Higher Education, ( ). pp. 1-23.

Abstract

Study exploring student satisfaction and dissatisfaction in two business schools to identify the primary determinants of quality within higher education.
Publication type:
Article
Theme(s) and sub-theme(s):
Quality assurance and enhancement > Student engagement
Quality assurance and enhancement > Enhancement of the learning experience
Authors:
Douglas, J, Douglas, A, McClelland, R and Davies, J
Publication title:
Studies in Higher Education
Official URL:
Reference number:
HEER000401
Summary deposited on:
23 Jan 2014
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