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Student complaints: an accurate measure of student dissatisfaction?

Publication type
Cooper-Hind, H and Taylor, J. (2012) Student complaints: an accurate measure of student dissatisfaction? . Higher Education Review, 44 (3). pp. 54-80.

Abstract

Consideration of students' motivations for submitting complaints, and their expectations and experiences of complaints processes.
Publication type:
Article
Theme(s) and sub-theme(s):
Student experience > Student accommodation and welfare
Authors:
Cooper-Hind, H and Taylor, J
Publication title:
Higher Education Review
Official URL:
Reference number:
HEER000213
Summary deposited on:
4 Feb 2013
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